Products are delivered only through express courier companies. Delivery days are Monday to Friday, in some cases Saturday (but this is strictly at the discretion of the courier company). No delivery on Sundays!
Orders received via email or WhatsApp are not accepted, only on the online store.
Very important : each product has a message displayed in the price area that informs you about the estimated delivery time. This is necessary because we have products that fall into three different delivery categories:
1. can be shipped the same day (such as edible images, if processed in a timely manner)
2. they can be shipped with a delay of 1-2 days (for example edible figurines that need 1 or 2 days to dry and harden) or
3. they may be shipped with a delay of two weeks or even more (products arriving from our warehouse in Germany) and the transfer between the two warehouses and delivery to you may take a long time.
For this reason, we ask you to consult the estimated delivery period and keep in mind that we do our best to deliver much faster than it is written there, but sometimes there is a possibility that, for reasons beyond our control, this period may be even longer.
Regardless of the situation, once the remaining products have been shipped (at no additional cost to you), you will be notified by email about the existence of a new shipment to you. We repeat: you will not have to pay anything, you just need someone to be home and pick up the package, that's it.
Equally important : due to the nature of the products made or sold by our store, any order placed on natyshop.com is and will be considered a firm order and cannot be canceled.
Orders delivered within Romania (overview)
Considering the specifics of our store and the fact that we are producers of edible decorations and images, all these products fall into the category of made-to-order products that cannot be returned ( but you can find more details here ), plus they are also food products that fall into the same category of non-returnable products.
Most of the decorations are made as soon as we receive the order precisely to ensure you the highest quality products, so this involves at least 1 extra day for the decorations to dry and harden and the courier may need a few more days to deliver the packages, depending on your location. Thus, we recommend that you do a little calculation in your mind in which you consider placing an order a few days before you need it. The more, the better, especially if you need decorations that require more than 1 day for drying and hardening, especially if we do not have them already made, in stock, to be able to ship them the same day or the next day at most.
Orders paid online that are refused by customers for reasons not related to the delivery conditions (parcels that arrived clearly damaged, possibly with reports of findings signed by the courier, parcels that arrived at the recipient after more than a week since they left us - we consider it a reasonable time for them to be delivered to any location in the country although this time, in reality, is much shorter) will not be refunded. In addition, the legislation in force does not allow us to do this either, but more details here .
From the moment the products leave our warehouse, they should reach you in 1 - 3 business days. There are some more isolated locations where delivery is made only once a week, but those situations are exceptions.
Therefore, the entire process of placing an order, preparing it and delivering it should take from one to three or four business days. However, please note that during busy periods this interval can increase substantially. Please contact us for more urgent situations and we will help you, where we can.
International orders (overview)
The preparation of the products and the packaging of the package are also carried out within a range of 0 to 1 working day. However, the delivery will take somewhere around 7 (seven) calendar days. So, approximately one week. This interval is not fixed, sometimes it is delivered faster, sometimes later, but this is the average delivery time in Europe.
Online payments are finalized and processed through the online payment processor Stripe. It is, in fact, the largest online payment processor in the world and the level of security is at the highest level, the chances of running out of money and/or products being effectively zero. Any merchant who accepts online payments must provide clear proof of shipping the products to the end customer, in case the latter wishes to dispute the transaction made on the store, a process that takes place under the close supervision of the online payment processor.
Once the order has been processed in our warehouse, you will receive a shipping message containing the shipping number (AWB). This message will be sent either to your email address (if you completed the order with your email address as the contact method) or to your phone number, in the form of an SMS with a link to the order and/or delivery, if, when completing the order, you did not enter your email address but only your phone number. Usually the SMS notification comes from a short number, such as 1784 or 1785 or something similar. Please let us know if you receive notifications from "normal" phone numbers or report anything, however strange, in an SMS claiming to come from us.
Orders are honored in the order they arrive, regardless of value or number of products.
Delivery costs:
- delivery fee, within Romania: 20 lei, if you pay with a bank card. Payment to the courier at the destination is no longer accepted (cash on delivery, cash on delivery, etc.).
- international orders have delivery prices starting from 10.95 EUR (will be displayed upon completion of the purchase process, depending on the country).